Privacy Policy
Introduction:
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This Privacy Policy sets out how LilyBobs collects uses and protects any information given by you.
LilyBobs is committed to safeguarding the privacy of all online visitors and customers. Any information given to or collected by LilyBobs will only be used in accordance with this Privacy Policy. This policy has been updated to reflect the new General Data Protection Regulations which came into force on 25th May 2018.
For the purpose of this Privacy Policy, the data controller is Emma Walker (owner and operator of LilyBobs).
In this policy, the words “we”, “us” and “our” refer to LilyBobs.
What data is collected and why?
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Two main types of data are collected by LilyBobs, both of which are detailed below. The new General Data Protection Regulations requires a ‘lawful basis’ in order for data to be processed.
Usage Data:
Cookies are small text files stored by your browser to help the site provide a better user experience. In general, cookies are used to retain user preferences and store information for things like shopping baskets, and to provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies work to make your browsing experience better. However, you may prefer to disable cookies. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser to properly explain how to do this. The lawful basis for this type of data processing is consent.
Personal Data:
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Personal Data collected by LilyBobs include your name, postal address and your email address. These are the only details required when you send payment via PayPal or you purchase from LilyBobs via our Website, Etsy Store, Ebay or Facebook which I use occasionally.
When making a purchase from us the details of your order in addition to your delivery address will be collected as well as your name and email address. The lawful basis for processing this information is contractual. The information is required in order for us to complete your order and therefore complete our contractual obligations.
Any payments made to LilyBobs in respect of orders placed will be processed by a third-party data processor. Please see the Third-Party section below for full details of this.
Is my data shared with anyone?
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LilyBobs uses several third-party services in the running of our business. These third parties are Data Processors. Each third party used by us is detailed below including a summary of why they are used and what information they collect, as well as the relevant links to their individual Privacy Policies. All Data Processors used by LilyBobs are compliant with the new General Data Protection Regulations, 25th May 2018.
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Data Storage:
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All data held by us is stored securely until it is destroyed.
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Payments:
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When you place an order, and make payment through our Website, Etsy, E-bay or my Facebook Page, your financial account information will be collected by PayPal or our third-party payment processor. You can find PayPal’s Privacy Policy here:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
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We do not collect or store any financial information, but we may receive information from our payment processor regarding the payment, such as the date and time.
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Social Media Selling Platforms & Plug ins:
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The selling platforms used by LilyBobs are, our Website, Etsy, E-bay and Facebook:
https://www.facebook.com/LilyBobsgifts
https://www.etsy.com/shop/LilyBobsgifts
https://www.ebay.co.uk/usr/lily.bobs
Etsy
Etsy is a multi-shop selling platform which hosts our Etsy store. Etsy collects information such as Name, Email Address and Delivery Address, along with the details of each order. If you choose to pay for your items using Etsy’s in-house payment system, your payment details will also be collected by them.
Etsy’s Privacy Policy can be found here:
https://www.etsy.com/uk/legal/privacy
When using Etsy, you may also choose to pay using PayPal. When using Facebook you will pay using PayPal. PayPal’s privacy policy will apply in respect of the payment information.
My Etsy Shop allows you to use social media plug-ins to access features from sites such as Facebook and Instagram. These plug-ins collect information about you when you use them however, this privacy policy does not apply to that data. Data collected will be covered by the privacy policy of the relevant platform.
Facebook’s Privacy Policy:
https://www.facebook.com/about/privacy/update
Instagram’s policy:
https://help.instagram.com/519522125107875
E-bay
E-Bay is the world’s biggest online marketplace and holds our LilyBobs store. When purchasing through E-Bay, information such as Name, E-mail Address and Delivery Address will be collected by them, along with the details of the order. LilyBobs accepts payment by PayPal only through our E-Bay store.
E-Bay’s Privacy Policy can be found here:
https://www.ebayinc.com/our-company/privacy-center/privacy-notice/
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We may also collect information about you when you visit our social media pages. Each social media platform provides us with information from your profile such as your name, email address and other personal information. Again, please refer to the Privacy Policy of the relevant social media platform regarding this data by visiting their links above.
How long is my data kept?
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Personal Data processed by LilyBobs will not be kept for longer than is necessary for its purpose. Personal Data will be kept for a minimum of 1 year, from the date of which it was collected, and a maximum of 7 years. Personal Data will not be used or shared in any way other than what is described in this policy unless we first obtain your consent, or if we are required to do so by law.
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Is my data secure?
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We are committed to ensuring that your information is secure, in accordance with the GDPR security principle.
In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard the information we collect. Unfortunately, the internet can never be 100% secure, but rest assured that should any data ever be compromised, you will be contacted immediately, and steps will be taken to rectify the situation. All devices used by us are secured using multi-factor authentication as well as fingerprint technology measures.
Please also note that emails are not encrypted; and email correspondence is not a secure means of submitting any sensitive information, LilyBobs will never ask for sensitive information via email.
Your legal rights:
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As a Data Subject, you have several rights under the new General Data Protection Regulations (the GDPR) which came into force on 25th May 2018. These rights are as follows:
• The right to be informed. The intention of this privacy policy is to provide all the necessary information regarding what data is collected and how it is used/stored/shared/retained.
• The right of access. You have the right to request confirmation that data is being held and a copy of the data that is being held, along with any supplementary information.
• The right to rectification of incorrect data or the completion of incomplete data.
• The right to erasure, or the right to be forgotten, including the withdrawal of previously given consent.
• The right to restrict the way in which your data is processed.
• The right to data portability.
• The right to object to the processing of your data.
• Rights related to automatic decision making, if applicable. LilyBobs does not use any automated systems of this nature.
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This is a summary of your basic rights under the GDPR. Not all of the rights are absolute; some apply under certain conditions. It is advised that you familiarise yourself with the full explanation of your legal rights from the appropriate legislation.
Requests to LilyBobs in relation to the exercise of any of these rights, can be made either verbally or in writing. Contact: lilybobsgifts@hotmail.com . All requests will be dealt with promptly, within one month of their receipt, in accordance with the GDPR. Under the GDPR, you also have the right to lodge a complaint with a supervisory authority, should you think it necessary.
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Amendments:
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We may, from time to time, update this policy by publishing a new version on our Website, Etsy Shop and social media pages. We recommend that you check these pages every so often to ensure that you are still happy with our policies. If we hold your contact information, and we feel it absolutely necessary, we may contact you to advise of any particularly important changes to our policies.
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Our details:
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LilyBobs can be contacted via our Website, Etsy Shop, through Facebook or by direct email to: lilybobsgifts@hotmail.com
Should you have any concerns, queries or further questions regarding this Privacy Policy or the collection of your personal data, please do not hesitate to contact Emma Walker at LilyBobs.